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SMS Compliance Policy

Purpose

The purpose of this policy is to ensure that all SMS communications conducted by Curenta comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other relevant federal and state regulations.

Scope

This policy applies to all employees, contractors, and third-party vendors who engage in SMS communication on behalf of [Company Name].

Policy

  • Opt-In Requirement: SMS messages shall only be sent to individuals who have explicitly opted in to receive messages. Consent must be documented and retained.
  • Clear and Conspicuous Disclosure: At the time of opt-in, recipients must be clearly informed of the nature of the messages they will receive, the frequency, and any potential costs.

3.2 Message Content

  • Identification: Every SMS must clearly identify the sender.
  • Opt-Out Mechanism: Every SMS must include an opt-out mechanism (e.g., “Reply STOP to unsubscribe”). Opt-out requests must be honored promptly.
  • Content Restrictions: Messages must not contain misleading or deceptive content. Content must be appropriate and relevant to the recipient.

3.3 Frequency and Timing

  • Frequency Limits: SMS communications must adhere to the frequency limits disclosed during the opt-in process.
  • Timing Restrictions: Messages should not be sent outside of the hours of 8 AM to 9 PM local time of the recipient unless specifically requested by the recipient.

3.4 Record Keeping

  • Consent Records: Maintain records of all opt-ins, including the method of consent, date, and time.
  • Opt-Out Records: Maintain records of all opt-out requests and ensure compliance.

3.5 Security and Privacy

  • Data Protection: Ensure the security and confidentiality of personal data collected for SMS communications.
  • Privacy Compliance: Adhere to all applicable privacy laws and regulations regarding the collection, storage, and use of personal data.

3.6 Monitoring and Enforcement

  • Compliance Monitoring: Regularly review SMS communications for compliance with this policy and applicable laws.
  • Training: Provide training to employees and contractors on SMS compliance requirements.
  • Enforcement: Violations of this policy may result in disciplinary action, up to and including termination.

Responsibilities

  • Compliance Officer: Responsible for overseeing compliance with this policy and conducting regular audits.
  • Marketing Team: Responsible for ensuring all SMS campaigns adhere to this policy.
  • IT Department: Responsible for maintaining the security of data collected for SMS communications.

Review and Amendments

This policy will be reviewed annually and updated as necessary to ensure continued compliance with applicable laws and regulations.

Approved by:

  • Name: Ramy Barsoum
  • Title: CEO
  • Date: 23rd of June 2024

Contact Information: For questions or concerns regarding this policy, please email us at help@curenta.com
Or call us at : (949) 994-9008